Use Contact us in Help or the public contact form. You can use the form even when you cannot sign in. Choose the topic that matches your question.

Who can help

Ask your organization administrator about roles, department access, invitations, and business approval decisions. For company-account passwords or MFA, contact your company identity administrator.

Contact FTE Tree for unexpected behavior, unresolved account recovery, billing, privacy, or accessibility questions. For a walkthrough or tailored pricing, request a demo.

What to include

Describe what you tried, what happened, and what you expected. Include the organization, page title, exact message, and relevant date or period. A position, request, report, or import number helps identify the example. For sign-in or display problems, add the browser, device, approximate time, and time zone.

For example: “The June 30 report shows 0.5000 vacant FTE for position 1042. I expected 0.2500 after checking its assignments.” Include the checks you already made.

Send one useful example instead of a full employee list or pay report. Remove unnecessary personal and financial details. Never include passwords, one-time codes, recovery codes, setup secrets, or payment credentials. Support will provide separate instructions if protected information is needed.

Continue the conversation

Keep the request reference and use the reply path provided. Support conversations stay private to the support request and do not appear in organization activity history or reports.

If guidance calls for a record change, complete it through the normal FTE Tree page with the required permission. Avoid repeating a submitted change while waiting; keep its record or import number available for review.