Help category
Troubleshooting
Resolve common sign-in, access, position, approval, reporting, import, and notification issues.
9 articles
Choose an article
01TroubleshootingCannot sign in or complete MFADiagnose password, email-code, company sign-in, MFA, recovery-code, and repeated-verification problems.02TroubleshootingCannot accept an invitationResolve missing, expired, blocked, wrong-address, no-role, and company-sign-in invitation problems.03TroubleshootingCannot see a record or actionCheck the organization, dates, filters, record status, permissions, department access, and View sensitive workforce data when something is missing.04TroubleshootingCannot create a position or draftResolve a missing create action, a full draft allowance, a full paid position limit, unavailable setup choices, or missing required information.05TroubleshootingRequest cannot move forwardResolve a blocked submission, missing approver, out-of-date request, unavailable decision, or full paid position limit.06TroubleshootingPosition cost or FTE looks wrongCheck dates, approved versus proposed values, pay, FTE, annual hours, adjustments, assignments, funding, and access.07TroubleshootingReport totals do not matchReconcile report filters, dates, statuses, department access, approved versus proposed information, calculations, and timing differences.08TroubleshootingImport will not validate or completeResolve template, heading, ID, date, number, access, out-of-date preview, and partially completed import problems.09TroubleshootingEmail or notification did not arriveCheck work in FTE Tree, verified email, notification preferences, invitation status, company email rules, mail filtering, and reminder eligibility.