Fix a problem
Find the issue you are seeing and follow the checks for that task.
Choose an article
Sign-in and access
- Fix sign-in or recover your account
Fix sign-in problems when you cannot log in with an email code, Microsoft, Google, company account, or authenticator, and recover access safely.
- Join and switch organizations
Accept your team's invitation, fix invitation problems, and switch between organizations.
- Cannot see a record or action
Find out why a record or action is missing by checking your organization, date, filters, and access.
Positions and requests
- Cannot create a position
Check your access, plan limit, and required setup when you cannot create or submit a position.
- Fix a staffing or assignment issue
Find why staffing or vacancy looks wrong, then correct the assignment, dates, or missing information.
- Request cannot move forward
Find what is stopping a request and help it reach the next step.
Workforce rules
- When a workforce rule shows a problem
Understand a staffing shortfall, an unexpected cost, missing information, or a workforce rule that blocks a position request.
Financial results
- Fix a budget or employee pay result
Find missing budget or pay information and work out why a calculated amount differs from what you expected.
Reports, imports, and email
- Report is waiting, failed, or unavailable
Follow a waiting report, recover from an error, and check missing or expired downloads.
- Report totals do not match
Compare the dates, records, and meaning of two amounts to understand why they differ.
- Import will not validate or complete
Find and fix the problem when an import cannot be checked or does not finish.
- Manage notifications and email
Find requests that need attention, choose approval and conversation emails, and check why a message has not arrived.