Start with the point where sign-in stops. Your FTE Tree password, company sign-in, and FTE Tree multi-factor authentication (MFA) have different recovery steps. You do not need an organization permission to recover your own account.

Never share passwords, sign-in codes, authenticator codes, recovery codes, setup secrets, or QR codes with anyone, including support.

Choose the right recovery step

Problem Start here
Forgotten FTE Tree password Reset it using your verified account email
Email code missing or expired Check the address and mail filtering, then request one new code
Authenticator code rejected Check device time and use the current FTE Tree code
Lost authenticator Use one unused saved recovery code
Lost authenticator and all recovery codes Contact FTE Tree support using the public contact form
Microsoft, Google, or company password or MFA problem Use that provider’s recovery process or contact your company identity administrator
Signed in, but organization or records unavailable Ask the organization administrator to check membership and access

Reset an FTE Tree password

On the sign-in page, choose the password-reset option and enter your verified account email. Use the newest reset email to set a new password. This resets only an FTE Tree password.

If you recently changed your email, the old address stays in use until you verify the replacement. Avoid creating another account, which can separate you from existing memberships and invitations.

Email code problems

  1. Confirm the email address.
  2. Check spam, quarantine, and company mail filtering.
  3. Wait briefly for delivery, then request one new code if needed.
  4. Use only the newest code within five minutes.

Repeated requests can leave several messages in your inbox. For other missing messages, see Notifications and email.

MFA problems

FTE Tree MFA uses time-based authenticator codes, with recovery codes as backup. Passkeys, hardware keys, SMS, and email sign-in codes are not FTE Tree MFA methods.

Check that your device uses automatic, accurate time and that you selected the FTE Tree account in your authenticator. Wait for the next code if the current one is about to change, or use an unused recovery code.

Provider MFA is separate. Signing in through a company or social provider can still be followed by FTE Tree MFA. This can be required for normal organization access, an account with an authenticator, or a protected account or administrative change.

Recover MFA access

Each saved recovery code works once. A replacement set disables all earlier codes, and each set is shown only once.

After signing in with a recovery code, replace the lost authenticator and generate a new set of recovery codes. Save them securely. If no usable code remains, use the public contact form. Do not include any authentication secret.

Company sign-in problems

Use the organization’s required company sign-in option and the correct active company account. Check whether the browser selected a personal Microsoft or Google account instead.

Recover the company’s password or MFA through that provider or your identity administrator. This does not reset the separate FTE Tree authenticator. Likewise, an FTE Tree password or authenticator does not bypass required company sign-in.

If the required company provider is unavailable, contact your organization administrator and FTE Tree support. Guests, contractors, and emergency accounts also need the required company method while that requirement is in force.

Browser checks

Use a supported current browser with cookies and JavaScript enabled. Avoid competing sign-in tabs. A private window can help diagnose a session problem; an extension that blocks sign-in redirects may need to be disabled temporarily. See Browser requirements.

After recovery

Review signed-in devices and sign out any you no longer recognize. Confirm your verified email and sign-in methods, replace a lost authenticator, and save new recovery codes. Then open the intended organization.

An inactive membership, expired invitation, removed role, or subscription restriction needs a separate correction. Ask the organization administrator if you can sign in but cannot enter or perform an action.

Get more help

Contact support when these steps do not restore FTE Tree access or verification repeats unexpectedly. Include the account email, sign-in method, exact message, approximate time and time zone, browser and device, and whether the problem occurred during sign-in or a later protected action. Leave all secret codes out.