Start with the financial area showing the problem. Labor budget uses planning rates for position capacity; actual compensation uses protected employee or assignment pay. Missing information means an amount is unknown, not zero.

Before you begin

Reviewing a result requires the View labor budgets or View actual compensation permission for the affected departments. Corrections require the matching management permission. Assignment and employee corrections need the Manage employees permission; annual hours need the Manage position setup permission. Viewing an issue does not always let you correct it.

Check dates and progress

Confirm the page and comparison report use the same date, departments, and filters. Rates, pay entries, assignments, schedules, and adjustments can change on different dates. An end date is the first excluded day.

Check the day before and the day of a suspected change. If results are updating, wait for completion before judging the correction. Completed reports keep their original results; run a new report after a correction.

Resolve missing budget information

Open Issues and choose Budget, Record setup, or Adjustments. Open an issue to review its affected records and dates, then follow the correction action.

Issue Correction
Budgeted compensation missing Add an applicable position or job-code budget rate.
Annual hours missing Add annual hours per FTE for the affected dates when an hourly rate needs conversion.
Position setup missing Complete the approved position department, FTE, or lifecycle.
Adjustment setup incomplete Complete the applicable rule’s required setup.
Conflicting adjustments Correct overlapping applications according to the rule’s duplicate behavior.

A position rate takes precedence over a job-code rate. Review both before adding one. A future rate does not cover an earlier gap.

A missing job-code rate can affect several positions. Add job-code budget rate supplies the shared rate and requires all-departments labor budget management. Add position budget rate creates an individual exception. The shared rate may affect other positions using that job code, including positions outside the issue’s visible list.

Check an unexpected budget amount

Confirm approved position FTE, the selected rate, hourly or annual basis, annual hours for hourly rates, and applicable adjustments. Active assignments explain the staffed and vacancy portions.

For example, a $90,000 position rate overrides an $80,000 job-code rate. These are alternatives, not amounts to add. See Manage budget rates for rate selection and dates.

Resolve missing employee pay information

Open Issues and choose Actual compensation, Record setup, or Adjustments. Check the employee, assignment, position, and dates before following the correction action.

Issue Correction
Employee pay missing Add applicable assignment-specific or employee-level pay. Review which source should supply the assignment.
Annual hours missing Add annual hours per FTE when an hourly pay rate needs conversion.
Employee setup incomplete Complete the employee’s availability or status for the affected dates.
Adjustment setup incomplete Complete the applicable adjustment rule’s required setup.
Conflicting adjustments Correct overlapping applications according to the rule’s duplicate behavior.

An employee may have several assignments and pay periods. Correct the intended one. If an integration manages pay for that date, use its correction process; a local pay form cannot override it. A vacancy and missing employee pay are different conditions.

Check an unexpected compensation amount

An assignment-specific pay entry takes precedence over employee-level pay for that assignment only. Confirm the pay type, active assignment FTE, employee status and availability, annual hours for hourly pay, and schedule used by any adjustment.

Pay type Starting annual cost
Hourly rate Hourly amount × annual hours per FTE × assignment FTE
Annual salary (scaled by FTE) Annual amount × assignment FTE
Contracted annual pay (not scaled by FTE) Recorded assignment total, without multiplying by FTE again

At 0.7500 FTE, a $60,000 scaled salary produces $45,000. A $60,000 contracted annual total stays $60,000 before adjustments. If any active assignment lacks required information, the affected position’s compensation stays unavailable instead of appearing complete with only some assignments included.

See Manage employee pay for pay selection and Adjustment calculations for worked examples.

Check adjustment selection and order

Check dates, primary scope, work schedule or shift eligibility, replacement, suppression, and duplicate behavior. A premium can change calculated pay without changing the underlying pay entry.

Rules determine calculation order. In labor budget, overlap priority selects among matching uses of the same rule when duplicates are disallowed; it does not change calculation order. Actual compensation has no overlap priority. End, remove, replace, or suppress an unintended duplicate explicitly.

Correct the record responsible for the difference: position or employee setup, assignments, budget rates, pay, or adjustments. Do not enter a placeholder to make a total look right.

Confirm the issue is resolved

Saving a correction starts verification. Awaiting verification remains until a complete check confirms the result. Partial corrections leave remaining affected records open; another missing prerequisite or failed calculation can prevent confirmation.

Review later postpones attention without supplying missing information. There is no manual financial completion status. A verified correction can resolve the issue before its review date.

Return to the same record and date to check the result. A saved forecast needs Update starting point and a new calculation to include later corrections. See Review and resolve issues for history and recurrence.

Get more help

If complete, correct information still produces an unexpected result, contact support with the area, record number, date, displayed status, expected result, and checks you made. Include the name and completion time of a comparison report. Share protected pay only through an approved restricted channel.