Overview

Sign in to your FTE Tree account with an available password, Microsoft, Google, company, or email-code method. Your organization may require its specific company sign-in method before you can open its information.

Multi-factor authentication (MFA), also called two-factor authentication or 2FA, provides another check beyond your password. Most account use does not require MFA by default, but sensitive administrative actions require a recent MFA check.

Sign in

  1. Open the FTE Tree sign-in page.
  2. Choose your password, Microsoft, Google, company, or email-code method.
  3. Complete MFA if prompted.
  4. Choose an organization when your account belongs to more than one.

Use the method required by the organization. A matching email domain alone does not satisfy a company sign-in requirement.

Sign in with an email code

  1. Select Send a sign-in code.
  2. Enter the verified email for your account.
  3. Open the email and find the code.
  4. Enter it within 5 minutes.

If it expires, request a new code. Never send the code to another person or to Support.

Reset a password

Select the password-reset option on the sign-in page and enter your account email. Follow the newest reset email.

If you normally use Microsoft, Google, or company sign-in, reset that provider’s password with the provider. An FTE Tree password reset does not change an external password.

Set up MFA

  1. Open Profile > Two-factor.
  2. Choose an available authenticator method.
  3. Follow the setup instructions.
  4. Complete the verification.
  5. Save the recovery codes in a secure location separate from the device.

Each recovery code can be used once. Generate a new set if the current codes may have been exposed.

When FTE Tree asks again

For most protected administrative work, a successful MFA check is accepted for up to 24 hours while the session remains active. Critical security changes require a check within the previous 15 minutes.

Your session can still end after one hour of inactivity, when the browser closes, when you sign out, or when an administrator revokes it. The MFA window does not keep you signed in.

A trusted browser can reduce sign-in prompts but does not replace the recent MFA check for protected administrative work.

Continue a protected action

When a form requires MFA:

  1. Submit the reviewed form.
  2. Complete MFA when prompted.
  3. Select Continue once if it appears.
  4. Confirm the expected result.

FTE Tree keeps the form submission for five minutes while you complete MFA, then checks your access again before applying it. The form can continue only once. If it expires, return to the form and submit again. You may need to attach the file again.

If you are prompted again for every form during the same active session, note the page, action, and approximate time, then contact support without sharing any secret codes.

Recovery codes and lost devices

Use a saved recovery code when your normal authenticator is unavailable. After signing in, replace the lost method and generate a new recovery-code set.

If you lost both the authenticator and recovery codes, an authorized security user in one of your organizations can request account recovery. MFA owned by Microsoft, Google, or another company provider must be recovered through that provider.

Security habits

  • Use a unique password.
  • Enable MFA before you urgently need it.
  • Keep recovery codes offline and private.
  • Review account sessions and sign out unrecognized devices.
  • Keep the account email current and verified.
  • Never share passwords, sign-in codes, authenticator codes, or recovery codes.

Common questions

Why can I sign in but not open one organization?

That organization may require a specific company sign-in method or your membership may be inactive.

Does removing MFA remove organization access?

No. You can still use most areas, but you must set up MFA again before protected administrative work.

Why did my protected form expire?

The pending submission lasts five minutes. Return to the form, review it, and submit again.