Overview

Your FTE Tree account holds your profile, verified email, sign-in methods, preferences, and signed-in devices. The same account can belong to more than one organization, while access remains separate in each organization.

Open the account menu and select Profile to manage your information.

Change your display name

Open Profile > Display name and enter the name you want other people to see. This name appears in FTE Tree activity, comments, requests, and user lists.

Microsoft, Google, or a company sign-in service can supply your name when the account is created. Updating your FTE Tree profile does not change your name in that external service.

Manage your password

Open Password to change your FTE Tree password.

If you currently sign in only through Microsoft, Google, or a company service, the page lets you add an FTE Tree password. Adding or changing it does not change a password managed by another service.

Use a unique password that you do not use anywhere else. If you forgot it, use the reset link on the sign-in page rather than creating another account.

Manage connected sign-in methods

Open Connections to add or remove available Microsoft, Google, or company sign-in methods.

FTE Tree will not let you remove your only way to sign in unless another method is available. Removing a connection from FTE Tree does not delete the separate Microsoft, Google, or company account.

An organization can require its own company sign-in method. Your FTE Tree password or another connection can still work for your account but will not open that organization.

Change your email

  1. Open Email.
  2. Enter the new address.
  3. Open the verification email.
  4. Use the verification link to finish the change.

Your current email remains active until the new address is verified. Invitations and organization notifications use the verified account email.

Changing your email does not prove that you use a company account, satisfy required company sign-in, or automatically add or remove organization access. An organization’s email policy can also stop organization messages from being sent to an address outside its permitted domains.

FTE Tree asks you to review the current Terms of Service and Privacy Policy before continuing when you have not accepted them or when either policy changes. Open each policy from the page, review its effective date and change summary when shown, then choose Agree and continue if you accept the current policies.

Your earlier acceptance remains in the legal record when a policy changes. If you do not agree, sign out instead of continuing. An authorized billing manager can use any cancellation link shown on the page without accepting the updated policies, or you can contact Support for help.

Manage preferences

Choose your time zone and theme from your profile. Dates and times shown to you use your account time zone where applicable.

While you are in an organization, open Profile > Notifications to choose how approval assignments, approval results, and comment updates are sent by email for that organization. These choices do not remove work or messages from FTE Tree. Sign-in, security, invitation, billing, and service email follow their own rules.

Review signed-in devices

Open Sessions to review where your account is signed in. Sign out a session you no longer use or recognize.

Signing out a device affects every organization used from that sign-in. It does not deactivate your membership or delete account history.

Account status

If FTE Tree says your account is inactive, do not create a second account to work around it. Follow the page guidance or contact Support using the email address associated with the account.

Organization access can be inactive even while your FTE Tree account remains active. An organization administrator manages the membership; FTE Tree Support handles account-level recovery.

Common questions

Why is my old email still in use?

The replacement address does not take effect until you verify it.

Why can I sign in but not open an organization?

Your membership may be inactive, your role may not provide access, or the organization may require a different company sign-in method.

Will changing my password sign out other devices?

Review Sessions and explicitly sign out devices you no longer trust.