Introduction

FTE Tree uses a subscription-based pricing model. This article covers how to view available plans, manage your subscription, and update your billing information.

Subscription Plans

FTE Tree offers flexible pricing to accommodate organizations of all sizes. Plans are based on the number of positions managed in your organization, and may include tiered pricing where the per-unit cost decreases as the number of positions increases.

To view available plans, navigate to the Subscription Plans page in your organization settings. Each plan displays:

  • The pricing model (per position, tiered, or other).
  • The billing interval (typically monthly).
  • Any included quantities or base fees.

Creating a Subscription

To subscribe to a plan:

  1. Navigate to the Subscription Plans page.
  2. Select the plan that fits your organization's needs.
  3. Complete the checkout process through our secure payment provider.

Once your subscription is active, you will have full access to all features within FTE Tree.

Subscription Status

Your subscription may be in one of the following states:

  • Active: Your subscription is current and you have full access.
  • Trialing: You are in a trial period with full access.
  • Past Due: A payment has failed. You retain access while we retry the payment.
  • Cancelled: Your subscription has been cancelled.
  • Paused: Your subscription has been temporarily paused.

Access to FTE Tree is available when your subscription is Active, Trialing, or Past Due.

Managing Your Subscription

You can manage your subscription through the Customer Portal, accessible from your billing settings. The Customer Portal allows you to:

  • View your current subscription and billing history.
  • Update your payment method.
  • Download invoices.
  • Cancel your subscription.

To cancel your subscription, access the Customer Portal from your billing settings. Please note that cancellation will take effect at the end of your current billing period.

Billing Settings

Organization administrators can manage billing information in the billing settings:

  • Account Email: The email address used for billing correspondence and invoices.
  • Phone: A contact phone number for billing inquiries.
  • Billing Address: Your organization's billing address, used on invoices.
  • Shipping Address: An optional shipping or secondary contact address.

Need Help?

If you have questions about billing or subscriptions, please contact us or email us at support@ftetree.com.